Which one of the following statements is false?
a. One type of service-after-sale process is the organization?s commitment to warranty its product.
b. Research and development projects can require a very long payback period.
c. An operations process that has six sigma quality allows for only 3.4 defects per million opportunities.
d. One type of operations process is billing and collection of payments from customers.
This question was answered on: Jul 11, 2017
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