Firm X is a small environmental consulting firm. The firm pays employees according to how much time they bill on projects. Because they are out in the field, in close contact with clients, employees also have opportunities to recognize client demands for new projects and to ?sell? more projects to the clients. However, none of the employees makes the effort to do so. How would you change the organizational architecture of the firm to raise profitability?
This question was answered on: Jul 11, 2017
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